1:- We exercise utmost care in processing articles extrusted to us and clean each article using method that is best suited to its nature and condition.

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2:- We connot assume responsibilities for inherent weaknesses or defects in materials that are not visibly apparent prior to processing. This applies particularly, butnot exclusively to suedes, leathers, silks, satins, double-face fabrics, vinyl, polyruethane etc

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3:- In laundering or dry cleaning, we cannot assume reponsibilties for colour loss and shrinkage or against danage to weak and tender fabrics.

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4:- Any ornaments, valuables, cash or special buttons must be removed by the customers before sending for cleaning. Responsibility is disclaimed for trimmings, buckles, beads, buttons, belts, shoulder pads and sequins etc.

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5:- In the event of loss by fire, any other loss or damage to article for which we may accept liabilty, without prejudice, such iability SHALL NOT EXCEED ten[10] times the reats charged for cleaning the article, provided that the cliam is made within twenty-four [24] hours after receiving the article and the original tax invioce/contract must be presented, Such claim shall be deemed not exceeding INR 2000.00 or whichever is lowest, unless the value of the artcle is declared in writing on the Tax Invoice/Contract.

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6:- Any item which the value declared by the customer, exceed INR 2000.00. The rate charged for cleaning the item will be five [5] % of the declared value, otherwise the normal rates apply.

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7:- the article whether partially or completely damaged must be retained by us upon full settlement of claim unless otherwise agreed by The Cloth Clean.

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8:- All articles must be claimed within Four [4] weeks from the deposite date of tax invoice/contract. All unclaimed items will be dsposed off after the expiry date unless otherwise specified at time of depositing the articles for cleaning.

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9:- Please check number of articles indicated, otherwise The Cloth Clean count must be accepted as correct. In case of descrepancy in count and if you are not available to verify, our count must be accepted as correct.

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10:- All aritcles must be inspected and customer's dissatisfaction, if any, shall be made known at time of collection, The Cloth Clean shall not be responsible for subsequent complaints.

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11:- pickup and delivery services services will be subject to availabilty of the staff.

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1:- Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

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2:- In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

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Cancellation Policy

1:- For Cancellations please contact us via contact us link.

2:- Requests received later than 10 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

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Refund Policy

1:- We will try our best to create the suitable design concepts for our clients.

2:- If any client is not completely satisfied with our services, we offer a refund. The refunds will be processed within 7 working days.

3:- If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

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