What We Offer
Our Service
Laundry
Dry Cleaning
Alteration & Stitching
Term & Conditions
Term & Conditions
1:- We exercise utmost care in processing articles extrusted to us and clean each article using method that is best suited to its nature and condition.
2:- We cannot assume responsibility for inherent weaknesses or defects in materials that are not visibly apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-face fabrics, vinyl, polyurethane, etc.
3:- In laundering or dry cleaning, we do not take responsibility for color loss, shrinkage, or damage to delicate fabrics such as silk, cotton, and others
4:- Customers must remove ornaments, valuables, cash, or special buttons before sending items for cleaning. We are not responsible for trimmings, buckles, beads, buttons, belts, shoulder pads, and sequins.
5:-In the event of loss by fire, or any other damage for which we may accept liability, the liability shall not exceed ten times the rates charged for cleaning, provided that the claim is made within twenty-four hours after receiving the cloth and the original tax invoice/contract must be presented. Such claim shall be deemed not to exceed INR 2000.00 or whichever is lowest, unless the value of the clothes is declared in writing on the Tax Invoice/Contract.
6:- Any item which the value declared by the customer, exceed INR 2000.00. The rate charged for cleaning the item will be five [5] % of the declared value, otherwise the normal rates apply.
7:- The cloth, whether partially or completely damaged, must be retained by us upon full settlement of the claim unless otherwise agreed upon by The Cloth Clean.
8:- Please check the number of clothes indicated. Otherwise, the cloth count must be accepted as correct. In case of a discrepancy in the count and if you are not available to verify, our count must be accepted as correct.
9:- All clothes must be inspected, and any customer dissatisfaction should be reported at the time of collection. The Cloth Clean will not be responsible for subsequent complaints.
10:- Pickup and Delivery services will be subject to availability of the staff.
Refund and Cancellation Policy
Refund and Cancellation
1:- Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
2:- In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
1:- For Cancellations please contact us via contact us link.
2:- Requests received later than 10 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
Refund Policy
1:- We will try our best to create the suitable design concepts for our clients.
2:- If any client is not completely satisfied with our services, we offer a refund. The refunds will be processed within 7 working days.
3:- If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
Shipping and Cancellation Policy
Shipping and Cancellation
1:- At The Cloth Clean, we are committed to providing you with top-quality batteries and exceptional service. This Shipping and Cancellation Policy outlines the details of how we handle the shipment of our products and what to do in case you need to cancel an order.
Shipping Methods
1: Standard Shipping:- Our standard shipping option provides reliable delivery to your doorstep. Typical delivery times range from [9am to 6pm] business days, depending on your location.
2: Express Shipping:- For those who require batteries urgently, we offer an express shipping option with delivery times of [9am to 6pm] business days.
3: Local Pickup:- If you prefer to pick up your order in person, we offer a local pickup option at our store located at Magardhi Ghat, Samastipur.
4: Shipping Costs:- Shipping costs are determined based on the selected shipping method and your order's total value. We are pleased to offer free standard shipping for orders exceeding 20,000 rupee within Bengaluru.
5: International Shipping:- For our international customers, we proudly offer worldwide shipping. Please be aware that international orders may be subject to customs duties, taxes, and longer delivery times due to international regulations.
6: Tracking and Lost Packages::- As soon as your order is dispatched, we will provide you with a tracking number, allowing you to monitor the status of your delivery. If your package is lost or arrives damaged during shipping, please reach out to our dedicated customer support team at +917070758419, and we will promptly assist you in resolving the issue.
Cancellation Policy
1:- We understand that circumstances can change. If you need to cancel an order, please follow these guidelines:
2: Cancellation Window::- Orders can be canceled within 24 hours of being placed.
3: Fees:- There are no cancellation fees if you cancel within the specified time frame.
4: Refunds:- If you cancel your order within the cancellation window, a full refund will be processed to your original payment method.
4: No Return Policy:- There is no Return policy for the products.
Privacy & Policies
Privacy & Policies
1:- Thank you for visiting The Cloth Clean website. Your privacy is important to us, and we are committed to protecting the information you share with us. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website or use our services..
Privacy & Policeis
1: Information We Collect:- Personal Information: When you use our website or services, we may collect personal information such as your name, email address, phone number, and billing information..
2: How We Use Your Information:- To provide and improve our services to you. To communicate with you, including responding to your inquiries and providing customer support. To process transactions and send invoices. To send you promotional emails about our services, special offers, or other information we think you may find interesting. To comply with legal obligations.
3: Sharing Your Information:- We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
4: Data Security:- We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
5: Your Rights:- You have the right to: Access and update your personal information. Opt-out of receiving marketing communications. Request the deletion of your personal information, subject to applicable laws.
6: Changes to This Privacy Policy:- We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
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Our Location
Visit us
Electronic City Phase 1,Bengaluru, 560100